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With his eyes fixed on a computer screen and his microphone headset in place, at first sight Vijay Kumar K looks like any worker in India’s massive IT outsourcing industry. But his keyboard is on the floor. Born without arms, the 30-year-old types with ease using his toes, in his role leading a 50-strong customer service team for outsourcer Vindhya E-Infomedia. To his left Basayya K, a blind colleague, is on the phone to customers of Videocon, the electronics group, and simultaneously listening to audio feedback that allows him to navigate his computer software.