Vindhya E-Infomedia: A BPO with a difference

For 62 percent of the 1,600 strong employees in this BPO (business processing outsourcing), it is their first job. The phrase ‘first job in a BPO’ immediately throws up vivid images — a BPO filled with exuberant fresh-out-of-college boys and girls walking in and out, office floor buzzing with calls, the constant typing on keyboards, a noisy terminal filled with millennials talking to customers.
Yes, they are exuberant and the floor is buzzing, but they are not who you are imagining. These people are among the 2.1 percent of India’s population who have various types of disabilities (according to Census 2011) and they work for Vindhya E-Infomedia — a BPO that enables the differently-abled to provide exceptional customer experience.

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